Silvertime Returns Policy
Shop with confidence. We offer a 30 day money back guarantee or exchange.
We offer a no quibble 30 day money back guarantee on all products [1]
You have up to 30 days to return your order to us from the date you received your order.
All jewellery must be UNWORN and returned in its original packaging (eg. clear seal bag, pouch and box, with any outer box or sleeve).
You can return your order by any Royal Mail or other courier.
When returning your order you may want to ensure it is insured against loss or damage by the carrier. Royal Mail Special Delivery covers jewellery lost by Royal Mail. Other Royal Mail and courier services generally exclude jewellery from compensation if damaged or lost.
You are required to pay the cost of returning your order.
Silvertime will refund your original purchase price and standard postage costs where a postage cost was charged. If you have chosen Special Delivery we will only refund the standard postage cost as charged on the website at the time of your order.
Processing your refund
Returns are processed within 5 working days of receiving them. Once the refund is processed it can take 1 - 3 working days for the refund to show on your debit/credit card balance. Refunds can only be made to the debit/credit card that was used to make the original purchase.
A returns note, included in each order on reverse of delivery note/invoice, must be completed and returned with your order.
Exchange/alternative product:
You can request an alternative product on the returns note. We will refund or charge your card used for the original purchase with any price difference.
Returns must be addressed to:
Silvertime, Returns DepartmentBragborough Hall Business Centre
Bragborough Farm
Welton Road, Braunston
Daventry
Northamptonshire NN11 7JG
Personalised products are excluded from our returns policy.
Please do not hesitate to contact us if you have any questions regarding our Returns Policy.
Our Best Selling Jewellery in the last month
Sterling silver heart link adjustable bracelet. Highly polished sterling silver adjustable bracelet created from small heart shaped links. An elegant and lightweight sterling silver bracelet available in a wide range of lengths. The pear shaped clasp is designed to fit into any of the heart shaped links which means that the bracelets length is adjustable up to the size bracelet you received.
from £9.99
Quality silver pendant chain. Rounded curb chain (as opposed to diamond cut curb chain) suitable for use with pendants. This is a premium quality solid sterling silver curb chain fitted with a larger than usual clasp measuring 6mm. Finished with a patented anti tarnish finish 1.75mm wide and 1.10mm depth.
from £8.90
3mm width solid 925 sterling silver Franco bracelet available in a 8 inch and 8.75 inch lengths (20cm and 22cm)
from £34.90
Highly polished solid sterling silver heart tag bracelet with t-bar fastening. One of our best sellers over the last 15 years. Available in a choice of three lengths
from £69.00
A beautiful highly polished silver chain, this stunning chain is great to wear on its own or for use with a pendant. The round braided link is very flexible and smooth, perfect for larger pendants. We offer this Spiga chain in two different widths, this one being the largest at 2.50mm diameter. 16 to 36 inch lengths available.
from £24.00
Lightweight sterling silver figaro bracelet fitted with a premium quality lobster clasp, This figaro bracelet is 3.50mm wide and weighs 4.3 grams, the length in 7.5 inches - 19cm and 5.4 grams in 8.25 inches 21cm.
from £11.40
Premium quality diamond cut solid sterling silver curb chain with a good depth of 1.9mm and a width of 4.9mm.
from £66.00
Sparkling sterling silver diamond cut rope chain necklace. Lightweight ladies sparkling 1.80mm diameter necklace. Wear on its own or with a pendant, this versatile necklace is available from 16 inch (41cm) lengths through to 30 inch (76cm) lengths
from £16.00
Finely detailed sterling silver honey bee pendant. This cute little bee pendant has a lightly oxidised finish to the wings. The honey Baltic amber is perfectly shaped to a realistic body. Supplied with a sterling silver box pendant chain
from £22.40
1.1mm width sterling silver box pendant chain. Premium quality box pendant chain available from 14 inches (36cm) to 28 inches (71cm). Rhodium plated finish making this an ideal pendant chain to use with rhodium plated pendants. Fitted with larger 6mm bolt ring clasp.
from £6.49
Men's Celtic design bangle. Solid sterling silver oxidised Celtic design bangle. 13mm width and weighing over 31g (1 ounce)
£110.00
Rectangular unisex solid sterling silver Franco chain. Perfect for pendants or to wear on its own. 2.35mm x 1.8mm
from £27.00
Large pear drop shaped honey Baltic amber drop earrings featuring an open wave design on the outer edge of each earring, 38mm drop, weight is 5.30 grams. Colour of amber will vary from image shown because each piece of amber is unique.
£39.90
Silver box chain ideal for use with pendants, premium quality Italian chain with anti tarnish finish, 1.10mm width, available in lengths 14 inches through to 28 inches.
from £5.99
2mm wide solid sterling silver strong pendant chain. The highly polished chains are fitted with a good size 6mm clasp and are available in extra long lengths up to 34 inches (86cm). Perfect for medium sized pendants
from £12.40
Solid sterling silver unisex diamond cut rope chain. This stunning chain measures 3.3mm diameter and is available in lengths from 26 inches (66cm) to 30 inches (76cm)
from £60.00
Light golden honey marquise Baltic amber set into classic celtic knot style drop earrings. Generous 43mm drop including hook fastenings. These lovely earrings have a liquid honey look and glow from the gorgeous Baltic amber!
£24.90
Men's solid sterling silver curb bracelet. 9mm wide bracelet available in 7.5 and 8.75 inch lengths (19cm and 22cm)
from £76.00
Highly polished 925 solid sterling silver heart tag necklace. With heart tag and T-Bar fastening, this is a timeless classic design available in 16 ,18 ,20, 22 and 24 inch lengths - 41cm to 61cm lengths.
from £119.00
Sweetie charm bracelet with silver heart pendant. This bracelet is made from hundreds of tiny silver rings which can be opened to add charms to the bracelet if desired. The quality of this bracelet is outstanding with a flawless highly polished finish.
£109.00
